Question 1

What is Callboxee and how does it work?

Accepted Answer

Callboxee is a cloud-based intercom access control software that modernizes legacy callbox systems. It allows you to create, manage, and schedule access codes for your property's gate or building entry. When visitors arrive, they enter their assigned code at the callbox, and access is granted automatically—without requiring you to answer a call or buzz them in.

Question 2

How do I set up Callboxee for my property?

Accepted Answer

Setting up Callboxee is simple: 1) Sign up for an account and complete the onboarding process. 2) Add your property information including your callbox phone number. 3) Create your first access code. 4) Share the code with your guest or service provider. The entire setup takes just a few minutes, and you'll be managing access codes immediately.

Question 3

Does Callboxee work with my existing callbox system?

Accepted Answer

Callboxee works with most telephone-based callbox and intercom systems. If your callbox calls a phone number when visitors arrive, Callboxee can intercept that call and manage access. We work with major callbox manufacturers including DoorKing, Linear, Viking, and most legacy systems. Contact us if you're unsure about compatibility.

Question 4

Do I need to install any hardware?

Accepted Answer

No hardware installation is required for most properties. Callboxee works through your existing callbox system by routing calls through our cloud service. You simply update the phone number in your callbox to connect to Callboxee. There's nothing to install, wire, or maintain at your property.

Question 5

Is there a free trial available?

Accepted Answer

Yes! We offer a 7-day free trial with full functionality. You can set up your property, create access codes, and experience all Callboxee features before committing. No credit card required to start your trial, and you can cancel anytime.

Question 6

Can I create temporary access codes that expire automatically?

Accepted Answer

Absolutely! Temporary codes are a core feature of Callboxee. You can set codes to expire after a specific time (hours, days, weeks) or at a specific date and time. Codes automatically deactivate when they expire—no manual action required. This is perfect for guests, contractors, and short-term access needs.

Question 7

Can I create codes that work only once?

Accepted Answer

Yes! One-time use codes are available for situations where you want access granted for a single entry only. After the code is used once, it automatically deactivates. This is ideal for delivery drivers, one-time service providers, or high-security situations.

Question 8

Can I schedule codes to work only during certain hours or days?

Accepted Answer

Yes! Create access schedules that specify exactly when codes are active. For example, a landscaper's code can work only on Tuesdays from 9 AM to 12 PM. Codes automatically enable and disable based on your schedule—weekly, monthly, or custom patterns.

Question 9

How do I set up recurring access for regular service providers?

Accepted Answer

Create recurring schedules that repeat weekly, monthly, or on custom patterns. Your landscaper gets access every Tuesday, your cleaning crew every Friday—automatically. Schedules run until you change them, eliminating weekly coordination.

Question 10

How many access codes can I create?

Accepted Answer

Your Callboxee subscription allows unlimited access codes. Create separate codes for residents, guests, family members, contractors, delivery drivers—as many as you need. Each code can have its own schedule, duration, and access rules.

Question 11

How do I manage and organize all my access codes?

Accepted Answer

Callboxee's dashboard shows all your active codes with their status, schedule, and usage. Name codes for easy identification (e.g., 'Mom's Code,' 'Tuesday Landscaper'). Filter by active, expired, or scheduled. Deactivate or modify any code instantly.

Question 12

Can I see a log of all access events?

Accepted Answer

Yes! Callboxee maintains detailed logs of every access event including: timestamp, code used, access granted/denied, and code name. Review logs anytime for security monitoring, investigate incidents, or generate reports.

Question 13

Can I get notifications when codes are used?

Accepted Answer

Yes! Enable notifications to receive alerts when access codes are used. Choose which codes trigger notifications—you might want alerts for guest codes but not for your daily entry. Notifications are delivered via push notification or email.

Question 14

Can I manage access from anywhere?

Accepted Answer

Absolutely! Callboxee is fully cloud-based. Create codes, manage schedules, and monitor access from anywhere with an internet connection. Whether you're across town or across the country, you have complete control from your phone or computer.

Question 15

Is there a mobile app for Callboxee?

Accepted Answer

Yes! The Callboxee mobile app is available for iOS and Android. Create codes on the go, manage access in real-time, and receive notifications—all from your smartphone. The app provides all the functionality of the web dashboard in a mobile-friendly interface.

Question 16

How much does Callboxee cost?

Accepted Answer

Callboxee is $9.99 per month per callbox after a 7-day free trial. This includes unlimited access codes, full feature access, and all future updates. We believe in simple, transparent pricing with no hidden fees or long-term contracts.

Question 17

Can I cancel my subscription anytime?

Accepted Answer

Yes! Cancel anytime with no penalties or cancellation fees. We believe in earning your business every month. Simply cancel from your account settings—no phone calls, no guilt trips. You'll retain access until the end of your billing period.

Question 18

What is your refund policy?

Accepted Answer

If you're not satisfied within the first 30 days of your paid subscription, we'll refund your payment. Our 7-day free trial gives you time to evaluate Callboxee risk-free, and our refund policy provides additional peace of mind.

Question 19

What if I have multiple callboxes or properties?

Accepted Answer

Each callbox requires its own subscription at $9.99/month. For properties with multiple gates or entry points, each callbox has separate codes and management. Volume discounts may be available for large portfolios—contact us to discuss your needs.

Question 20

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. Payments are processed securely through Stripe. All transactions are encrypted and we never store your full card details.

Question 21

How does billing work?

Accepted Answer

After your 7-day free trial, you're billed monthly on the same date you started your subscription. You can view your billing history, update payment methods, and manage your subscription from your account settings anytime.

Question 22

How secure is Callboxee?

Accepted Answer

Callboxee uses bank-level encryption for all data transmission and storage. Access codes are securely generated and transmitted. Our infrastructure is hosted on enterprise-grade servers with multiple redundancy layers. We undergo regular security audits and follow industry best practices.

Question 23

Where is my data stored and how is it protected?

Accepted Answer

Your data is stored on secure, encrypted servers in the United States. We use industry-standard encryption both in transit (TLS 1.3) and at rest (AES-256). Data backups occur regularly, and our infrastructure is designed for high availability and disaster recovery.

Question 24

Do you share or sell my data?

Accepted Answer

Never. We do not sell, share, or rent your personal data or access information to third parties. Your data is used solely to provide Callboxee services. We are committed to your privacy and comply with applicable data protection regulations.

Question 25

How are access codes kept secure?

Accepted Answer

Access codes are generated using cryptographically secure random algorithms. Codes are never stored in plain text. The connection between your callbox and Callboxee is secured. Failed access attempts are logged and can trigger alerts.

Question 26

What happens if I lose my phone? Can someone access my account?

Accepted Answer

Your Callboxee account is protected by your login credentials, not just your phone. If you lose your phone, you can log in from any device and change your password. Enable two-factor authentication for additional security.

Question 27

How do I contact Callboxee support?

Accepted Answer

Reach our support team via email at support@callboxee.com or through the contact form on our website. We typically respond within a few hours during business days. For account-specific issues, log in and use the in-app support option for faster assistance.

Question 28

What are your support hours?

Accepted Answer

Our support team is available Monday through Friday, 9 AM to 6 PM Eastern Time. For urgent issues outside business hours, emergency support is available for critical access problems that prevent property entry.

Question 29

What if my access code isn't working?

Accepted Answer

First, verify the code hasn't expired and is scheduled for the current time. Check that the code is being entered correctly at the callbox. If issues persist, contact support—we can often diagnose problems remotely and resolve them quickly.

Question 30

What happens if Callboxee has an outage?

Accepted Answer

Callboxee is built with high availability and redundancy. In the rare event of an outage, your callbox typically falls back to its default behavior (calling your phone directly). We recommend having a backup access method for critical situations.

Question 31

How reliable is Callboxee?

Accepted Answer

Callboxee maintains 99.9% uptime with enterprise-grade infrastructure. Our systems are monitored 24/7, and we have automatic failover capabilities. We're committed to providing reliable access control you can depend on.

Frequently Asked Questions

Helpful Resources

Still Have Questions?